Delivery Dates Are Estimates

All shipping and delivery dates shown at checkout or in your order confirmation are estimates, not guarantees. Once your package is handed to the carrier, transit times are controlled by the carrier and may be affected by weather, high seasonal volume, holidays, or other delays outside of our control. We are not able to guarantee an exact arrival date, but we do everything on our end to get your order out the door fast.

Order Processing & Production

Every order is custom printed just for you. We aim to print and ship all orders as quickly as possible, and most orders that do not require a design preview go straight into production shortly after they are placed. Orders are processed on business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

Orders With a Design Preview (Approval Required)

Standard delivery estimates apply to orders that are sent directly to print without a preview. If you selected the option to receive a design preview before printing, your order will not go into production until you review and approve your design.

Choosing a preview typically adds an additional 2–4 business days to your estimated delivery date, depending on how quickly the preview is approved.

• Please check your email (including spam/promotions folders) for your preview.
• The sooner you approve your design, the sooner we print and ship your order.
• Delays in approving your preview will delay your estimated delivery date accordingly.

Tracking Your Order

As soon as your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for the carrier to scan your package and for tracking information to update.

Shipping Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an address error, contact us immediately — we will do our best to correct it, but we cannot make changes once the order has shipped.

Lost, Delayed, or Damaged Packages

If your tracking shows your package is delayed, lost, or was delivered but cannot be found, please contact us and we will work with the carrier to help resolve the issue.

If your order arrives damaged, contact us within 48 hours of delivery with photos of the packaging and product so we can make it right.

Caring for Your Order on Arrival

Our edible sheets are printed on shelf-stable media and packaged to protect them in transit. When your order arrives, store it flat in its sealed packaging, away from direct sunlight, heat, and humidity, until you're ready to use it.