At Custom Edible Sheets, we take great pride in the quality of every edible cake topper we print and ship. Our goal is simple: every customer should receive a product that meets or exceeds their expectations.

If something goes wrong on our end — whether it is a print defect, an error in your order details, or damage during shipping — we will make it right. That is our unconditional commitment to you, every single time.

Due to the perishable and custom-made nature of edible cake toppers, we are unable to accept physical returns on any order. Every topper is printed specifically for you — it is a personalized food product that cannot be resold, restocked, or reused once it leaves our facility.

We do not accept returns in the following situations:

• 🚫 Change of mind — if you decide you no longer want the item after it has been printed or shipped.
• 🚫 Wrong design uploaded — if the error in the design was made by the customer during the upload process.
• 🚫 Topper not received in time — if the order arrived after your event due to shipping carrier delays outside our control.
• 🚫 Incorrect address provided — if the order was shipped to an address entered incorrectly by the customer at checkout.
• 🚫 Bakery refusal — if a bakery or third party refuses to use the edible image. We are not liable for third-party decisions.

While we cannot accept returns, we will issue a free reprint or full refund in any situation where the fault lies with us. This includes:

• ✅ Print quality defect — blurry, pixelated, or smeared printing not caused by the source image quality.
• ✅ Wrong image printed — we printed a different image than the one you uploaded or approved.
• ✅ Wrong size shipped — you received a size different from what you ordered.
• ✅ Personalization error — the name, date, or custom text we added differs from what you specified in your order.
• ✅ Damaged in shipping — the product arrived physically damaged due to the shipping process (see section below).
• ✅ Item not received — your order shows delivered but was not received, and an investigation confirms non-delivery.

Refunds are issued to the original payment method used at checkout. Reprint shipments are sent free of charge with the same shipping speed as your original order.

We package every edible topper carefully — sealed in a food-safe zip bag and shipped flat in a rigid protective envelope to minimize any risk of transit damage. Despite our best efforts, shipping damage can occasionally occur.

If your order arrives damaged, here is what to do:

Because we process and print orders quickly, cancellation windows are short. Here is our cancellation policy:

• ✅ Before printing begins: Contact us immediately after placing your order. If your order has not yet entered the print queue, we will cancel it and issue a full refund.
• ⚠️ After printing has started: Once your order has entered production, cancellation is not possible as the frosting sheet and ink have been allocated to your order.
• 🚫 After shipment: Orders cannot be cancelled once they have been shipped. Please do not refuse delivery as this does not qualify for a refund under our policy.

We ship most orders within 1–2 business days of receiving your order with free shipping on every purchase. Once your package is handed to the carrier, delivery timelines are under the carrier's control.

We are not responsible for delays caused by USPS, UPS, FedEx, or any other shipping carrier — including weather delays, holiday backlogs, carrier service disruptions, or any other circumstances outside our control.

All screens display color in RGB (light-based), while physical printing uses CMYK (ink-based). This means the colors in your printed edible topper may appear slightly different from what you see on your screen — this is a universal characteristic of all physical printing and not a defect.

• 🎨 Slight color variation between what you see on screen and the printed result is normal and expected. Neon or highly saturated colors may appear slightly more muted in print.
• ⚠️ Image resolution matters. If your source image is low resolution, blurry, or pixelated, the printed result will reflect that. We are not responsible for poor print quality caused by low-resolution source images.
• 💡 Tip: Use images above 300 DPI or larger than 1.5MB for the sharpest, most vibrant results. Original smartphone photos from the past 5 years are almost always sufficient.

Custom Edible Sheets does not claim ownership over any character graphics, logos, trademarks, or copyrighted artwork. All rights belong to their respective copyright holders.

Our service provides personalized edible printing for personal, one-time use — such as birthday parties and private celebrations. This is the service you are paying for. By placing an order and uploading an image, you accept the following terms:

• 📋 You grant Custom Edible Sheets a license to print your supplied image solely in accordance with your order details.
• 📋 You accept all liability for any copyright or trademark implications of the image you supply to us.
• 📋 We do not produce edible toppers for commercial resale featuring licensed characters or trademarked graphics.
• 📋 If a bakery or third party refuses to use your edible image for copyright reasons, we are not liable and no refund will be issued.

We ask that you always contact us first before disputing a charge with your bank or credit card company. The vast majority of issues can be resolved quickly and fairly through direct communication with our support team.

If you file a chargeback without first contacting us, please be aware that we will submit all relevant order documentation, communications, and shipping evidence to the card network in our defense. Fraudulent chargebacks will be pursued to the fullest extent permitted by applicable law.